Behrman House Ordering, Shipping, and Delivery Information
We hope you love shopping with Behrman House. Here are our shipping and delivery policies to help make sure we meet your expectations.
To find out about making a return, please click here.
Orders may be placed online anytime or by phone at 800-221-2755 or 973-379-7200 from 9 am-5 pm Monday through Friday, excluding religious and national holidays.
Email orders are also accepted for organizations with an active credit account in good standing, upon verification of the order.
Invoices are generated at the time of order processing and emailed immediately. For individuals, invoices will be emailed directly to the email address listed on your account. For organizations with an open account, invoices will be sent directly to the email address of the primary contact person listed with your account.
Orders to continental US addresses paid by credit card or charged to open organizational accounts in good standing are processed for shipment within one business day.
International orders and those destined for Alaska, Hawaii, Guam, Puerto Rico must be confirmed by the customer via email once we have provided an estimate of shiping costs. If you have questions about your international order, pleae contact Customer Support.
Orders on open organizational credit accounts that are in arrears will be placed on credit hold until the account is cleared. If you have a question about your account, please contact our bookkeeper.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. Shipping and Delivery charges are subject to change and are determined when you order.
We offer two shipping methods:
- UPS (Ground, Next Day, etc): your order is automatically tracked and insured up to $100. You will receive a tracking number for your UPS shipment when your order is shipped. We strongly recommend using the UPS option.
- USPS Media Mail: this is a lower cost mailing option suited for one or two items. These shipments are NOT tracked or insured for loss or failure to deliver. We cannot replace lost USPS Media Mail shipments.
All orders are shipped from Alpharetta, GA, 30004. Although we do not guarantee delivery times on standard UPS shipments, we do our best to provide accurate estimates.You can get an estimate of UPS shipping time by using the interactive UPS map here.
Please allow one full business day for processing your order before beginning to count ship days.
We process orders during regular business hours, Monday through Friday (excluding holidays). Orders you place after noon on Friday or over the weekend will be processed on Monday, for shipment before close of business Tuesday. Rush orders (those that are guaranteed to both process and ship the first business day you order) will be charged an additional $10 for expedited processing.
Deliveries occur only on weekdays. If you refuse your shipment or the order is returned to us after unsuccessful delivery attempts, we will consider the merchandise returned. Your account will be credited, less the amount of shipping both ways and a restocking fee.
If you wish to pick up your order at the Alpharetta location, please arrange an appointment at the time of your order. Sorry, we cannot provide pick up from our New Jersey location.