A true friend will tell us both what makes us special to them, and what we need to hear to improve. Our yearly quality of service survey gives each of our customers the opportunity to be that friend for us. Thank you for your thoughtful responses. Here is what we learned.
82% of this year’s respondents told us they are very or extremely satisfied with our performance. We are delighted at the large number of our customers who find we do an excellent job for them.
“Thank you for being awesome!”
“I have been ordering for 20 years, and the service overall has been consistently great! Thank you so much and keep up the good work!”
“Keep doing what you have been doing for years. Your company is an important resource for our school.”
At the same time, 15% of those responding indicated we are doing ok while 3% feel we should be doing a lo